13 Mar 2017
The habitual activities of a civilized society is perhaps characteristic of it’s longevity. Individuals long-experienced in a given profession understand the need to preserve the formal nature of the job. Garbage collection doesn’t have a very dynamic nature; rather, collection occurs at the same time every week, although minor fluctuations may occur due to traffic on public roadways. This being the case, it is the responsibility of the employer to preserve this depended-on stability, and maintain the continuous service without significant delays or downtime. It’s further self-evident that a certain said service may supplement, or integrate into another service, and both are either mutually benefiting, or in fact fundamentally dependent on the other. Take taxi drivers. While the service ultimately consists of the individuals driving the taxis, there comes a point where, as all vehicles do, the taxi breaks down, and a minor or major mechanical assistance is required. While it could be said that the taxi service continues uninterrupted with a single car down, the service ultimately depends on the mechanical upkeep of the cars, and an additional person is employed to streamline the smooth flow of taxi service despite mechanical difficulties of the individual cars.
Every profession has what may be referred to as “shop talk”. This idea has been so well-received in fact, that it is known outside the work industry. Police officers have their radios, making and receiving calls to dispatch for their various needs, and the communication line is expected to remain unclogged with unnecessary chatter. This is likewise the same with bus drivers. A well-develop communication system is vital for a smooth delivery of service. While each industry has it’s own customized method of communication, whether it’s done through a radio, or cellular phone, it is none-the-less undeniable that smooth professionalism depends on communication. Some professions utilize more local and specialized terminology, whereas others take advantage of a more acedemically-acculated industry tradition. Take, for example, the attorney. These individuals enter into and follow some six years of undergrad, and perhaps graduate law degree programs to arrive at the level of knowledgeability to undertake the pursuit of the legal system in our country. Their understanding of legal precedents and the court procedure sequence is essential to conduct their work well.
Every professional knows (or should know) they represent their company or industry. Every car dealership salesman understands he represents the dealership that employs him, and should approach prospective customers with very helpful attitude. The image and impression given by a professional often actually inspires confidence in the recipients of their service. It should come as no surprise that a plumber is often looked upon as deliverer of many ailments, which may or may not be due to a delayed request for his services. When a customer has called in a request for help and has a stressed or frustrated tone in their voice, it is imperative for the company to accomadate them in the most calm and efficient way possible. It may seem odd at first that a complete stranger is invited into the customer’s house, who does not know the residents, until the situation is understood to be best handled by someone well experienced in the solving of said troubles. Furthermore, professionalism is often “worn on the sleeve”, and (pardon the pun), many companies utilize exactly that to display their company logo.
Unlike many things in a social society, the very nuanced economic market requires a very predictable and stable flow of supply and demand. Even as this principle shows it’s obviously antiquated characteristics – it remains a hallmark of our economy. Profits are the make-it-or-break-it factor of businesses, and whatever procedures may procure them, or policies may maintain them, should be warranted. Even when the income seems to be good for the company, all it takes is a major incident (L&I payoff, Lawsuit, Remodel) to bring back the budget to ground levels. This is why a dependable and predictable operating procedure allows employees to produce results that endures week-in and week-out. The constant flow of income is easier when there is a universal process followed by every person representing the company, and done the same way every time. This not only serves to postulate a familiar image with the company and it’s workers on the customer, it also facilitates a greater degree of confidence in the workers themselves for the daily tasks assigned to them.
While the economy may appear to “just work” from a distance, it really relies a trustworthy workforce that actually depends on the rest of the social industry to maintain the individual markets we expect each to have. Imagine if everyone suddenly dropped their cell phone plans, and cellular companies stopped receiving income from those customers? What would that do to companies that rely on cellular companies to maintain their cell towers and customer services? What would happen if concrete manufacturers were not able to produce concrete due to a lack of raw materials? How would this affect whether a company could build the corporate office it needs to conduct their essential activities; or a restaurant chain corporation to build that strategically-located store to bring profits back into acceptable levels.